Frequently Asked Questions

What type of services do you provide?

We provide non-medical hospital and rehabilitation companionship services focused on comfort, emotional support, and reassuring presence. We do not provide medical care, administer medications, or perform clinical tasks.


 

Do you replace nursing staff?

No. We work alongside hospital or facility staff as an additional layer of companionship and support, not as medical providers.


 

What areas do you serve?

We serve hospitals and rehabilitation facilities in the Houston area. Specific locations can be confirmed during consultation.


 

How long are visits?

Visits are scheduled in one-hour increments, with bundled packages available for extended support.


 

How do the support packages work?

Bundled hours may be used across multiple visits during a hospital or rehabilitation stay. Packages provide discounted pricing for families needing consistent support.


 

Do you provide overnight visits?

Yes. Overnight Comfort Visits (10pm–6am) are available to provide reassuring presence during recovery. Availability is confirmed during consultation.


 

How do I schedule a visit?

Contact us to schedule a complimentary phone consultation. We will discuss your loved one’s needs and create a visit plan tailored to your family.


 

What is your cancellation policy?

Cancellations made more than 24 hours in advance may receive credit toward a future visit. Late cancellations may be subject to fees. Full policy details are available on our Pricing page.

 

Why would someone hire a hospital companion?

When families cannot be physically present due to work, travel, or other responsibilities, a professional companion provides consistent presence, reassurance, and communication updates for peace of mind.